Changing Your Profile Details


Your GetThru user profile stores your contact information and account details.


This guide explains how to update your email address, phone number, or password, and what each field means so you can keep your account accurate and up to date.


Updating Profile Information


You can access your profile from the top bar hamburger menu by selecting Profile.

Screenshot of the hamburger menu at the top of the screen.


Screenshot of a user's initials to the left of the "Profile" selection on an expanded hamburger menu at the top of the screen.


Once you're on your profile page, you can make the following changes:

  • Update your profile details, including email address, phone number, or password.
  • Select the checkbox to opt-in to emails from GetThru.
  • Click Save Changes to submit the new settings.

Screenshot of white empty text input fields on the beige "Edit Profile" page.


Please note that edits to this page apply to all of your organizations. If you change your first name, it will change the way all your organizations see your user profile.


Understanding Profile Fields


Review below for profile field details:

  • First Name - First names are visible to admins. The first name is the name that will be inserted into a text message or referenced in a calling script if your admins have configured their campaign that way.
  • Last Name - Last names are also shown to admins to ensure they add the right person to the campaign and identify the user in their exports. Last names can also be inserted into text messages, but admins are very unlikely to do this. Please contact your texting admins about their policy of using last names in text messages.
  • Email - Email is your user name to sign in. It is also where you will receive your notifications. Your email is also visible to your admins.
  • Country - Select the country associated with your phone number’s country code.
  • Phone Number - This is the unique identifier for your account and is visible to admins in their exports. Your phone number is never shown to contacts in ThruText or ThruTalk. Your phone number is what you will be prompted to join with when you connect to ThruTalk, but you can choose an alternative number when joining a calling campaign.
  • Password - For security purposes, make sure to create a strong password and change it routinely. You can update your password at https://www.getthru.app/reset.