Help Center

GetThru Newsletters 9

• 7.23.26 What’s new and what’s coming soon from GetThru!
• 1.22.26 New Year GetThru Updates: Group Refresh, Automations preview + Support hours
• 11.20.25 GetThru New Texting Features and Holiday Hours
• 10.15.25 New ThruTalk upgrades!
• 9.10.25 Announcing Contact Phone Number Lookup!

See all 9 articles

GetThru Support 5

• Getting Help From GetThru Support
• Submit and Track a Support Ticket
• Live Chat on GetThru.app
• Understanding In-App Notifications in GetThru
• GetThru Changelog

GetThru Account Setup Guides 4

• Resellers: How to Submit a Client of a Reseller Account Request
• Client: How to Submit a Single Client Account Request
• Client: How to Submit a Request for a Sub Account
• How to Become a GetThru Reseller

Getting Started With GetThru 4

• Getting Started with GetThru: Step-by-Step Video Guides
• ThruText & ThruTalk Welcome Email
• ThruText Welcome Email
• ThruTalk Welcome Email

GetThru Pricing Information 5

• ThruText Pricing Guide
• ThruTalk Pricing Guide
• Using Method to View Billing Details
• Using Our Cost Calculator
• Set Up GetThru as a Vendor

ThruText Product Information 1

• ThruText Product Information

Account Management 4

• Join a New Organization and Create a Profile
• Join a New Organization with an Existing Profile
• Editing Your User Profile
• How to Reset Your Password

Troubleshooting for GetThru Users 2

• Browser Troubleshooting
• Troubleshooting Issues at Login/Signup

Message Sending 5

• Getting Ready to Text
• Messenger - The Texting Interface
• Using Recommended & Saved Replies in your Assignment
• Self Assigning Conversations for Texters
• Sending Method Information for Message Senders

Data Collection 3

• Survey Questions - Using Surveys in your Assignment
• Opt Outs in ThruText: A Guide for Message Senders
• Provider Specific Opt Out Behavior

Video Guide 1

• Texting for Senders (ThruText Video)

How to Make Calls in ThruTalk 4

• Start Calling in ThruTalk
• Preparing to Make Calls in ThruTalk
• How to Make Calls (ThruTalk Video)
• How to Use PatchThru in ThruTalk for Callers

GetThru Video Guides 5

• How to Create a Group (GetThru Video)
• How to Invite Users and Manage Permissions (GetThru Video)
• How to Export Your GetThru Data (GetThru Video)
• How to Create Custom Fields (GetThru Video)
• How to Import a VAN List (GetThru Video)

Dashboard Navigation 1

• GetThru Admin Navigation

GetThru Glossaries 3

• GetThru Glossary
• ThruText Glossary
• ThruTalk Glossary

Users 4

• Permission Levels
• How to Invite Users
• Multi-Factor Authentication
• Users Page

Groups 5

• Groups Overview
• Uploading a Group
• Groups Details Page
• Group Index
• Group Exports

GetThru Account Tools 6

• Custom Fields - Personalization and Integrations
• Usage Analytics
• Voicemail Page
• Dedicated Phone Numbers for US Accounts
• Contact Phone Number Lookup

See all 6 articles

Integrations 4

• Automated Nightly Data Reports with AWS S3
• PDI Integration Guide - GetThru.app
• Daily Messages and Opt Out Export API
• ActionKit Integration - Event RSVPs for ThruText

Resources for GetThru Admins 4

• Hiding Contact Phone Numbers in the Application
• Export Download Error - Link Expired
• Campaign Archiving Overview
• Multilingual Outreach in GetThru

GetThru Centro de Ayuda 22

• Aceptación de su invitación: NUEVOS USUARIOS
• Aceptación de su invitación: USUARIOS ACTUALES
• Edición de su perfil de usuario
• Cambiar de organización
• Resolución de problemas en el acceso/registro

See all 22 articles

Know Your Customer (KYC) in the United Kingdom 2

• UK Texting: Understanding Know Your Customer (KYC) Requirements
• Dedicated Phone Numbers for UK Accounts

ThruText Video Guides 8

• How to Launch a Texting Campaign (ThruText Video)
• How to Target a Texting Campaign (ThruText Video)
• How To Reassign Conversations (ThruText Video)
• How to View Conversations and Cleanup Campaigns (ThruText Video)
• How to Export Your Texting Data (ThruText Video)

See all 8 articles

10DLC Requirements 8

• What is 10DLC?
• Brand Registration
• Campaign Verify
• 10DLC Registration for Multi-Entity Accounts
• Use Case Registration

See all 8 articles

Resources for ThruText Admins 5

• Editing the Message Script in an Active Campaign
• Text Message Segments and Encoding
• Followup Messages in ThruText
• Initial Message Sending Window
• Using Custom Fields in ThruText - Variables in your Text Messages

ThruText Campaigns 8

• Launching a ThruText Campaign
• Advanced Targeting for ThruText
• ThruText Campaign Summary Page
• ThruText Campaign Index
• Trackable Links

See all 7 articles

ThruText Tools 4

• Opt Out Manager
• Recommended Replies
• Setting Up Self Assignment
• Survey Questions

ThruText Exports 6

• Account-Level ThruText Exports
• ThruText Export Types
• Using Campaign Tags And Tag Reports
• Requesting Historical Data
• Understanding Message Errors

See all 6 articles

ThruText Conversations 4

• Text Messaging Best Practices
• Admin Messenger Management and Reassignment
• Sending Method Information for Admins
• Conversations Management and Reassignment

MMS in ThruText 4

• What is MMS in ThruText?
• Media Library - Managing Files for MMS
• MMS Approval - Adding Sample Media to a Use Case
• Preparing Media Files for MMS

GetThru 5

• GetThru VAN Integration Overview
• VAN Integration Setup - Step 1: Getting a VAN API Key
• VAN Integration Setup - Step 2: Entering the API Key in GetThru
• Creating a Group from a VAN Imported List
• Bulk Uploading Results to VAN

ThruText 3

• How to Set Up VAN Syncing ThruText Campaigns
• ThruText VAN Syncing Contact History
• Mapping a ThruText Campaign to Both MyVoter and MyCampaign

ThruTalk 2

• How to Set Up VAN Syncing Campaigns in ThruTalk
• ThruTalk VAN Syncing Contact History

ThruTalk Video Guides 5

• How to Target Your Calling Campaign (ThruTalk Video)
• How to Launch a Calling Campaign (ThruTalk Video)
• How to Export Your ThruTalk Data (ThruTalk Video)
• How to Create a Calling Script (ThruTalk Video)
• How to Add a PatchThru Directory Target (ThruTalk Video)

Campaigns in ThruTalk 9

• Launching a ThruTalk Campaign
• ThruTalk Campaign Index
• Advanced Targeting in ThruTalk
• Caller Activity Statuses
• Understanding Dialing Hour Enforcement

See all 9 articles

Scripts in ThruTalk 4

• Scripts Index Page
• Creating a ThruTalk Script
• Using Custom Fields in ThruTalk - Add Variables to the Calling Interface and Script
• Instant Follow Up

ThruTalk Tools 2

• Do Not Call Management for ThruTalk
• PatchThru Directory

ThruTalk Exports 4

• ThruTalk Export Types
• Call Results
• Account-Level ThruTalk Exports
• Caller Activity Details Report

Resources for ThruTalk Admins 4

• ThruTalk Managed Calling Hours
• ThruTalk Manual Dial Pacing
• ThruTalk Phone Bank - Step-by-Step
• Sending MMS in ThruText after a ThruTalk Campaign

GetThru Outreach Strategy 3

• Plan Your First ThruText Campaign
• Plan Your First ThruTalk Phone Bank
• ThruTalk Example Scripts

ThruText Political Strategy 2

• Political Texting Suggested Scripts
• Using ThruText To Run A Vote Tripling Program

ThruText Education Strategy 2

• Suggested Scripts for Texting Alumni
• P2P Texting & Annual Giving