Archiving Calling Campaigns

Archiving is the final step after completing calls in a campaign. This process helps keep your account organized and ensures that phone numbers are released back for future use. 

This guide explains when you should archive a campaign and how to complete the process.

Archiving Details

Archived campaigns cannot be reactivated. Once a campaign has been archived, users will no longer be able to continue receiving calls from the campaign or access the campaign from the assignment page. However, admins can still export data from archived campaigns, even though they’re no longer active.

As a best practice, you should archive a campaign when any of the following apply:

• The campaign has 0 remaining dials (all calls are complete).
• The campaign has passed its end date (you can extend it if needed).
• The event or election the campaign supported has passed.
• You've started a new campaign with the same contact phone numbers (archiving the old one prevents duplicate calls).

How to Archive a Campaign

To archive a campaign, you can do one of the actions shared below. 

• Click the Archive button on the Active Campaigns index: 

• Click the Archive button on the Campaign Summary page:

You must click"OK from the dialog box to confirm your archive request:

After clicking Archive, campaigns are moved from the Active to the Archived Campaigns page.

Purpose for Archiving Campaigns

Archiving calling campaigns that are no longer in use is an important practice for keeping your account tidy. Additionally, it ensures that valuable phone numbers held in active campaigns are released and can be 'cleaned' and returned to circulation by our phone number providers.

Auto Archiving and ThruTalk

Auto Archiving is a system feature that automatically deactivates campaigns after 30 days of inactivity. To avoid auto-archiving for a ThruTalk campaign, log in and make a call and the 30 day timer will restart.`